Terms & Conditions

All our baskets are handmade, so may vary slightly in size and style from the photos on our website.

Copyright All Rights: the content of these web pages are owned or controlled for these purposes by BasketBasket. You are not permitted to copy, download, store (in any medium) adapt or change in any way the content or images contained within the web pages for any reason whatsoever without the prior written permission of BasketBasket.

Please read this section for information about the Terms and Conditions that govern your use of this site.

Additional terms are available for our Wholesale stockists, which you will receive on your account activation email and they are also available when you login to your account.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, look at the Cart and click on 'Proceed to Checkout'.  You will be asked for contact details in case we need to contact you to be able to complete the order. You can add an alternative address and leave details if your purchase is a gift.

We use WorldPay for our online payments. If you are shopping from outside the UK, place your order in GB sterling and your credit card company will convert the transaction to your own currency. We are VAT registered and our number is 472 824 181

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send shipping confirmation or send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DELIVERY COSTS

UK

We can provide a Next Day delivery service with DPD for mainland UK addresses, providing your order is received by 11am. This service is only provided Monday to Friday; please contact us if you require a weeekend delivery. If you place your order after this time, it will be sent the following day.

For international orders, please contact us for postage costs.

We are happy to discuss alternative postal options or courier services, please contact us to find the best price before placing your order.

We try to make all our packaging 100% recyclable so use biodegradable cardboard bubble wrap and brown paper.

Late or Lost Deliveries

If you experience a problem with your delivery please contact us as soon as you can and we will do our best to help you trace it. BasketBasket cannot be held responsible for late or lost delivery once the parcel is with the courier.

Delivery Schedule

If your item is in stock we aim to have it packaged and dispatched in 2-4 working days. If your item is out of stock we will e-mail to advise you of an expected delivery date.

Back Orders

We do not offer back orders. If an item is out of stock, please contact us for further information.

Credit Card Security

Protecting the safety of your credit and debit card details is important to us. We use the world recognised WorldPay system to process payment whereby your credit or debit card details are transferred directly from your computer to WorldPay's secure server using SSL encryption. SSL is the gold standard in Internet encryption technology, which in plain English means it is a highly sophisticated method of scrambling data as it travels from your computer to WorldPay's servers. You can pay with any of the major credit and debit cards.

If you are at all concerned about paying online, we are able to take credit and debit card orders over the telephone so if you would prefer to pay this way please call us on 01420 85112.

Reaching Us

If you need to contact us, please use the Contact Us button above, alternatively, you can call on 01420 85112 or write to us at BasketBasket, 10 Cranford Drive, Holybourne, Alton, Hants GU34 4HJ United Kingdom

Privacy and Data Protection Policy

BasketBasket are committed to protecting and respecting your privacy. We aim to keep our policy in line with the latest GDPR legislation.

We only collect personal information from our visitors if that information is entirely necessary or you have specifically chosen to include your details.

When ordering or registering on our website, we may collect the following information:

- Information submitted in forms i.e. name, email address, mailing address, contact number
- Details of orders through our website and of the fulfilment of your orders
- Email address for newsletters
- We may keep any email correspondence relating to your order/s and enquiries

You may, however, visit our site anonymously without registering or placing an order.

Any of the information we collect from you may be used in one of the following ways:

- To personalise your experience onsite (if you have registered for an account)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To add your email address to our newsletter list
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process your orders and deliver your goods
- To administer competitions or other site features

The data you provide will be used for the purpose stated at the time of collection i.e. when registering for an account on our website, for the fulfilment of your order via third party couriers, should you need to be contacted due to an unforeseen issue or for newsletters if you have chosen to receive these when you placed your order, signed up via the form on our website footer or on our registration form. If you wish to see the your content, you can login to our website if you have registered an account or contact us and we can show you all the information we have for you.

If you have specifically given us the consent to add your name and email address to our newsletter list, we will occasionally email you with details of new products, competitions and general updates. You can unsubscribe from these newsletters at any time by selecting the Unsubscribe button at the bottom of each newsletter, or you can contact us and we can delete your details for you.

We protect your information with a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information with password protected areas and Secure Socket Layer (SSL) technology (see the padlock and https beside our website address in your browser).

This website does use cookies. These are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow them) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

Cookies are used on this shopping site to keep track of the contents in your shopping cart. You can turn off cookies within your browser. However, if you do this, you will be unable to place orders on our website but you can telephone us to place an order instead.

This website also uses cookies by the following third parties:

Website Statistics/Google Analytics: These cookies allow us to monitor user interaction with this website including visitor numbers, page views, search words, time spent on the website and referral websites. The information is depersonalised, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Website Statistics/Google Analytics means we can see what content is popular on our website, how you find us and how we can provide you with a better user experience.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, aside from those companies required to fulfill your orders (e.g. WorldPay for secure payments; DPD, Evri or Royal Mail for shipping). In this case, the third party will not disclose any of the details to any other third party and are fully GDPR compliant.

We may retain customer personal data for periods of time for legal, audit and compliance purposes as required by Applicable Laws, for such period as required by Applicable laws. We will ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).

By using our site, you consent to our Privacy Policy.

If and when required, changes to our Privacy Policy will be updated on the website.

Guarantee

We guarantee a 14 day no quibble returns policy (please carefully read our Returns Policy below) and a 30 day guarantee on all products sold on our website.

Returns Policy

We hope that you will love your product, but if something isn't right, do let us know. Please inform us within 14 days of receipt and we will be happy to arrange a refund, credit note or exchange for you. We ask that you return all items in perfect condition and in their original packaging if possible. Items returned outside these guidelines may only be subject to a credit note. A refund will not be possible if the item/s arrive damaged because the original or protective packaging has not been used.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items we strongly recommend that you obtain a Proof of Postage or tracking code. We cannot accept responsibility for parcels lost in transit. On receipt of faulty items we will arrange for an exchange and refund the return postage.