Packaging and Logistics
The products are shipped in recycled cardboard boxes or sacks - these sacks were either used for transporting rice or couscous - both protect the goods inside the containers. The boxes and sacks are reused when we ship to our customers, and some of the sacks are reused by friends and neighbours as they make great bags for garden refuse too! We also buy recycled cardboard boxes with recycled paper for packing and use paper tape for sealing the boxes.
We are conscious of our carbon footprint which is why we only ship full container loads by sea. The majority of shipping lines are also looking into ways of reducing the CO2 used. In the UK we use DPD to deliver all our parcels, they now have 3,500 electric vehicles and are aiming to be net zero in 2040.
Seconds / End of line
Inevitably we receive some items which are damaged, not quite right or we decide not to continue a style. Whilst the artisans are paid in full for each item, these ones are added at a discounted price to our Sale page or we donate to local Hampshire charities - mainly to Naomi Children’s House and St Michael’s Hospice.
Carbon Emissions
We continually try to improve and reduce these but recognise this needs more work. We have an annual membership with The Woodland Trust, since 2010, to support their tree planting. When we were in Madagascar in 2023, we also contributed towards the reforestation work taking place in the Mitsinjo area of the Andasibe National Park (where the Indri Indri lemurs are found).
We have replaced all electric lights with LED bulbs, use cartridge free printers and recycled paper. Our power provider E-ON aims to be 100% carbon neutral in 2040. Our website host, Cloud Above, uses 100% renewal electricity and has also planted over 16,000 trees to date with Ecologi. Our broadband provider is Zen who are a carbon neutral, B Corp company committed to reaching net zero by 2040.
Future plans
We strive to improve our environmental outlook in all areas of our business and will update this page as things progress.